UFFF support

A little
stuck?

Short answers about avatars, mini movies, voice videos, GIFs, the keyboard and purchases. New features arrive with 1.1.1.

Common questions

Which creation path should I choose?

Choose Voice video for a character speaking with your recording. In Mini movie, choose your scene and story first; voice is optional. Reaction GIFs use selected animations with no microphone required. Reuse your saved avatar or pick one of 18 ready-made characters.

How do I create or change my avatar?

Tap the camera badge on your home avatar. In the editor, open “Use another photo” to take or choose a photo. Preview a body and greeting, then save. Personalizing the home avatar does not use a creation credit. You can select the saved avatar again when making new content.

Photo processing takes a long time, or the likeness is weak.

The first generation can take several minutes while on-device models are prepared. Keep the app open and leave enough free storage. Use a clear, evenly lit photo with the face large in the frame. Harsh side lighting, an obscured face or extreme camera angles can affect results. Cartoon styling changes facial features; perfect likeness is not guaranteed.

How does the GIF keyboard work?

Add GIFs to the keyboard from UFFF. Enable it in iOS Settings → General → Keyboard → Keyboards. Full Access lets it read the local shared GIF shelf and copy a GIF to the clipboard. Tap a GIF, paste in the receiving app, then send. UFFF does not automatically send messages. Insertion and playback depend on the receiving app.

The keyboard’s 24 GIF slots are full.

Remove GIFs you no longer need in the app’s keyboard/GIF manager to make room. The shelf holds 24 GIFs; you need space before adding more. Keyboard copies and library creations are managed separately.

Why does WhatsApp make the image look less sharp?

Messaging apps may recompress files. Save the original from UFFF; where supported, send it as a file/document in the receiving app. MP4 supports motion and sound, GIF is silent animation, and PNG is a still frame. UFFF cannot control another app’s compression.

How do I create a duo?

Use Create duo in My creatures and choose two creations saved on the same iPhone. Select a scene and voices, preview, then confirm. Find it in the Duo library tab. This is local creation, with no remote matching to another user.

The microphone is not working. What should I do?

On your iPhone, check microphone permission in Settings → Apps → UFFF. Try again in a quiet place. UFFF only uses the microphone when you start recording. If the issue persists, close and reopen the app, then contact us with any support code shown on screen.

My voice sounds different, or the mouth does not quite match.

Try the natural voice in the preview; the high and low options intentionally change your voice. Keep the microphone uncovered and speak at a normal distance from your phone without music or background conversation. Mouth movement is generated from your recording; a perfect match for every syllable is not guaranteed. For a noticeable issue, tell us the approximate second and your chosen character and animation.

How do the three free creations work?

You get three successful creations in total. Cancelled or failed attempts do not use a credit. After your third successful creation, UFFF Forever is required to create a new creature. Existing creatures remain available. Deleting a creature or resetting local content does not renew free credits.

Is UFFF Forever a subscription?

No. UFFF Forever is a one-time, non-consumable in-app purchase for unlimited new creations. Apple’s purchase screen shows the price in your local currency. You are not charged unless you confirm the transaction.

I already purchased, but creating is locked. How do I restore it?

Use “Restore purchases” on the purchase screen. Make sure you are signed in with the Apple Account used for the purchase and have an internet connection. Allow Apple’s verification to finish. If it remains locked, contact us before purchasing again. Apple handles payments and refunds.

Is my library backed up? How do I delete content?

Your library stays on this iPhone and is excluded from the operating system backup. Before uninstalling or changing phones, export any MP4 videos, GIFs or PNG cards you want to keep; exports are not an editable library backup. You can delete a creature or only its voices, and clear local content in Settings. Copies shared elsewhere must be deleted separately.

Do I need internet access or a UFFF account?

Recording, creation and playback work on your device without a UFFF account. Purchases, restoring purchases and your chosen sharing services may need internet access. UFFF is a sound toy; it does not assess mood, health or personality.