UFFF support
A little
stuck?
Sometimes a small tip is all it takes. Start with the common questions below, or send us a message.
Common questions
How do I make my first creature?
Choose a character, then a scene and an animation. Use the microphone button to record your voice. We recommend 5–8 seconds; recording stops at 8 seconds at the latest, and you can stop earlier. Once created, preview your creature, choose a voice option and keep it in your library.
The microphone is not working. What should I do?
On your iPhone, check microphone permission in Settings → Apps → UFFF. Try again in a quiet place. UFFF only uses the microphone when you start recording. If the issue persists, close and reopen the app, then contact us with any support code shown on screen.
My voice sounds different, or the mouth does not quite match.
Try the natural voice in the preview; the high and low options intentionally change your voice. Keep the microphone uncovered and speak at a normal distance from your phone without music or background conversation. Mouth movement is generated from your recording; a perfect match for every syllable is not guaranteed. For a noticeable issue, tell us the approximate second and your chosen character and animation.
How do the three free creations work?
You get three successful creations in total. Cancelled or failed attempts do not use a credit. After your third successful creation, UFFF Forever is required to create a new creature. Existing creatures remain available. Deleting a creature or resetting local content does not renew free credits.
Is UFFF Forever a subscription?
No. UFFF Forever is a one-time, non-consumable in-app purchase for unlimited new creations. Apple’s purchase screen shows the price in your local currency. You are not charged unless you confirm the transaction.
I already purchased, but creating is locked. How do I restore it?
Use “Restore purchases” on the purchase screen. Make sure you are signed in with the Apple Account used for the purchase and have an internet connection. Allow Apple’s verification to finish. If it remains locked, contact us before purchasing again. Apple handles payments and refunds.
How do I share a video or card?
Open a creature and choose an MP4 video with sound or a PNG card from the export options. Use the share sheet to choose a destination app or save to Photos. A PNG is a still image and has no sound or motion. A two-creature scene uses two creatures from the same device.
Is my library backed up? How do I delete content?
Your library stays on this iPhone and is excluded from the operating system backup. Before uninstalling or changing phones, export any MP4 videos or PNG cards you want to keep; exports are not an editable library backup. You can delete a creature or only its voices, and clear local content in Settings. Copies shared elsewhere must be deleted separately.
Do I need internet access or a UFFF account?
Recording, creation and playback work on your device without a UFFF account. Purchases, restoring purchases and your chosen sharing services may need internet access. UFFF is a sound toy; it does not assess mood, health or personality.